ERP is a bit like the dog chasing the bus – what do you do with it once you catch it?
When you selected and implemented your ERP system, you might have had high expectation of it. You expected it to provide a critical catalyst for growth, provide Best Practices in your organization, and add functionality to areas where your previous solution might have been weak or spread across multiple legacy systems.
The secret is to have a support and continuous business improvement strategy that will help you leverage this investment.
If it did not exactly meet these expectations, you still have another bite at the apple if you apply the principles below. With our innovative UFO methodology, supporting your ERP system need not be an Alien experience.
Understand your ERP
The key to a long term relationship between the support organization and a customer is to have a mutual understanding. Essentially we focus on understanding three elements:
- With a focus on technology we aim to understand the IT and Business Landscape
- With the Business Process oriented focus we aim to achieve a critical understanding of the implemented processes and the underlying issues and flaws.
- The final focus in on the people where our Attitude, Skills and Knowledge assessment will help gauge the current state of employees compared to the desired state.
Fix your ERP
Our objective with this phase is to find the low hanging fruit that will yield a large improvement. In the fix phase we once again focus on the three elements:
- Technology fixes is based on a health check that identifies immediate risks and system landscape issues.
- Business Process fixes takes a holistic view on the broken processes and configuration issues in the ERP system. Back to Standard and Best Practices is a strategy that might have some short term pain but does yield a long term gain.
- People fixes can be as simple as business focused training and education or as complex as strategic change management intervention. This sometimes mean that you have to tackles the change resistant individual that caused some of these issues during implementation.
Optimize your ERP
Once the business witnessed quantifiable benefits the road is paved for optimization. This is a joint journey where both parties align their business growth and needs with appropriate solutions that will be the catalyst for strategic innovation and improvement.
Let the UFO methodology take your company to the next level by improving the synergies between your technology, people and processes.
About Us
Westrocon is an SAP Business All-in-One partner specializing in the implementation and integration of SAP Business All-in-One ERP as well as a provider of world class support to our customer base. We have been very successful in implementing numerous SAP ERP industry-specific solutions and aim to add real business value through thorough business analysis and understanding.
Westrocon is proudly part of the Bluekey Group – a group of businesses that compliment each others’ service offering to create a comprehensive and effective service offering. Within the Bluekey Group portfolio, services cover ERP for SME’s, ERP for ME’s, Governance, Risk and Compliance Software, Mobile Application Development, Business Intelligence, and IT Network and Infrastructure Services. You can find out more about the Bluekey Group of companies on our Partners page.
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